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QUALITY MANAGEMENT — FOR PEOPLE ENGAGEMENT

Empowering Teams, Excelling Together

ISO 10018 - Quality management — Guidance for people engagement

What is people management?

Quality management — Guidance for people engagement

People Management: The Heart of Organizational Excellence. People management is a pivotal element in driving an organization’s success. It encompasses guiding, educating, evolving, inspiring, and managing the everyday responsibilities of the workforce, all in alignment with the organization’s overarching mission and objectives.

Core Responsibilities:

  • Recruitment: Sourcing and appointing the right talent for diverse positions.
  • Onboarding: Facilitating a seamless transition for newcomers into the company culture.
  • Training and Development: Elevating the competencies and expertise of the team.
  • Performance Management: Assessing and enhancing the workforce’s output.
  • Employee Engagement: Cultivating a workplace that thrives on positivity.
  • Compensation and Benefits: Administering a fair and motivating rewards system.

Typically, line managers spearhead people management within their realms, backed by HR’s strategic support.

Why People Management Matters:

  • Retention: A testament to the adage, ‘people quit managers, not jobs,’ adept people management is crucial for retaining exceptional talent.
  • Productivity and Engagement: Recognized and valued employees with a clear understanding of their roles are more likely to excel.
  • Workplace Culture: Proficient people management is the cornerstone of a nurturing and collaborative work environment.

overview

ISO 10018 provides guidance for people engagement within an organization’s quality management system.

Information

Scope of ISO 10018: Enhancing Quality Through People Engagement. This standard is a cornerstone for involving individuals in an organization’s quality management system, focusing on elevating their participation and expertise.

Key Highlights of ISO 10018:

The standard is dedicated to bolstering the efficacy of quality management by underscoring the critical role of employee engagement.

It acknowledges that employees who are actively engaged play a vital role in the triumph of an organization.

It offers insights on improving the skills of staff engaged in quality-centric tasks.

The 8 Tenets of ISO 10018 Quality Management:

  • Customer Focus
  • Leadership
  • Involvement of People
  • Process Approach
  • Systematic Management Approach
  • Perpetual Enhancement
  • Empirical Decision-Making
  • Synergistic Supplier Relations

 

Evolution from ISO 10018:2012:

The concept of ‘people involvement’ has evolved to ‘people engagement.’

The sections now correspond with those in ISO 9001:2015.

In essence, ISO 10018 champions the cultivation of active people engagement as a lever to amplify the quality management system’s effectiveness.

Need Help with Easier Solutions? We Are Experts!

How can I implement ISO 10018?

Navigating ISO 10018: A Guide to People Engagement Excellence. Embrace the ISO 10018 standard by thoroughly understanding its guidelines, purpose, and scope. Ensure that both leadership and stakeholders are well-informed about the standard’s significance.

How can I assess if certification is in alignment with goals?

Strategic Business Objectives & Skill Development: A Synergistic Approach

Defining Strategic Business Objectives

  • Begin with a crystal-clear articulation of your organization’s strategic business objectives for the forthcoming period.
  • Contemplate key factors like growth targets, market expansion, customer satisfaction, and operational efficiency.

Setting Related Training Goals

  • From the identified skill gaps, derive specific training objectives that will directly bolster the attainment of business goals.
  • These objectives should be in harmony with the organization’s strategic trajectory.

Communicating Purpose and Objectives

  • Transparently convey the rationale behind the training to your employees.
  • Clarify how this training underpins the organization’s objectives and its relevance to their roles.

Evaluating Skill Gaps

  • Pinpoint the essential skills and competencies that are critical for realizing these strategic ambitions.
  • Gauge the current proficiency levels of your workforce in relation to these objectives.

Developing Targeted Training Programs

  • Craft tailored training initiatives that bridge the identified skill gaps.
  • Ensure that the program content, delivery mechanisms, and experiential learning are pertinent to the business milieu.

Measuring and Iterating

  • Consistently assess the impact of the training programs.
  • Employ metrics like performance enhancement, knowledge retention, and behavioral transformation to evaluate their alignment with business objectives.

QMet: Your Trusted Certification Partner: At QMet, we take pride in our track record of certifying a wide range of organizations. Our portfolio includes esteemed entities such as STC, Saudi Investment Bank, Salaam, and TABADUL (Saudi e-Tabadul).

What occurs when your business experiences alterations in the current situation?

Adaptable Certification Solutions with QMet

At QMet, we understand that businesses are dynamic entities. They grow, evolve, and change shape. Whether it’s the addition of new locations, the introduction of novel activities, or changes in staff numbers, rest assured, we’re equipped to support you through every transition.

Our commitment is to provide flexible certification solutions tailored to your evolving business landscape. We offer adaptable options to modify your scope, standards, and management system, ensuring they remain in perfect sync with your operational needs.

Honesty is the cornerstone of our partnership. We ask that you keep us informed of any changes as they occur. This transparency allows us to maintain a collaborative partnership, where certification is a seamless aspect of your business growth, not a hurdle to overcome.

Need Help with Easier Solutions? We Are Experts!

Benefits for my organization

Maximizing Organizational Potential with ISO 10018:

Enhanced Performance

A workforce that is fully engaged is the driving force behind heightened performance, increased productivity, and a surge in innovation.

Risk Mitigation

Proper engagement strategies significantly lower the risk of mistakes and nonconformities.

Economic Efficiency

Effective engagement practices cut down on rework and boost overall efficiency. Sustainable Development Goals: ISO 10018 aligns with SDGs 8 (Decent Work and Economic Growth), 9 (Industry, Innovation, and Infrastructure), 10 (Reduced Inequalities), and 12 (Responsible Consumption and Production), contributing to a sustainable future."

Intended Audience

ISO 10018:2020 – A Universal Guide for Enhanced People Engagement. This standard is crafted for organizations of all forms and sizes, spanning various sectors and activities. It serves as a comprehensive guide to deepen employee involvement and sharpen their competencies within an organization’s quality management system. From small enterprises to global conglomerates, and even non-profits, ISO 10018:2020 delivers essential strategies to bolster people engagement and elevate the quality management process.

QMet: Pioneers in Certification and Quality Excellence

Why QMet

QMet: Pioneers in Certification and Quality Excellence

QMet stands as a beacon of certification excellence, with a rich history of involvement in a diverse array of management system certifications, inspections, calibrations, testing, and personnel qualifications. Our journey towards accreditation is in full swing, aligning with esteemed bodies such as the Gulf Accreditation Center, Saudi Accreditation Center, SASO, Saber, and SFDA. This strategic move is in accordance with the standards set by the International Accreditation Forum and the International Laboratory Accreditation Cooperation. Since our inception in 2005, QMet has been at the forefront of industry innovation. Our dedicated team has consistently demonstrated an unparalleled ability to grasp the intricate needs of the industry, crafting reliable and robust solutions that cater to a wide spectrum of requirements.