ISO 10008: Enhancing B2C E-Commerce Transactions
ISO 10008 provides a thorough framework for organizations to optimize their business-to-consumer electronic commerce transactions (B2C ECT). It encompasses a holistic approach to:
By adhering to ISO 10008, organizations can ensure that their electronic commerce systems are not only efficient but also provide a secure, reliable, and consumer-friendly shopping experience.
Universal Applicability
ISO 10008 extends its reach to all organizations engaged or considering engagement in B2C electronic commerce transactions. Its relevance cuts across all sizes, types, and sectors of industry.
Milestones of the Digital Journey
The digital revolution began with the introduction of electronic mail in 1971, followed by the birth of the web in 1991, the advent of web browsers in 1993, and the proliferation of online services in 1995.
These advancements have revolutionized personal and professional interactions, transforming traditional commerce into dynamic online marketplaces.
Scope and Integration
Building Consumer Trust
Beyond Consumer Contracts
The Digital Revolution: Redefining Commerce with Connectivity
In today’s digital era, terms like electronic commerce, digital money, online transactions, and online banking are not just buzzwords but pillars that have reshaped our societal and business landscapes.
Core Objectives
The essence of ISO 10008 lies in its commitment to fostering B2C ECT systems that are:
By achieving these objectives, ISO 10008 significantly boosts consumer confidence and satisfaction in B2C transactions.
Initially adopted in the 1970s through Electronic Data Interchange (EDI) systems, e-commerce found its true catalyst with the advent of the internet, particularly the web, leading to its exponential growth.
Today, e-commerce is a cornerstone of the digital revolution, significantly influencing global societies.
Demystifying Electronic Commerce (E-Commerce): E-commerce involves the exchange of goods and services through computer networks, where the electronic medium may not necessarily be used for payment or delivery.
Implementing ISO 10008 involves several steps to enhance business-to-consumer electronic commerce transactions (B2C ECTs). Below are the approaches:
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