The hospitality and tourism industry is a dynamic and vital sector that contributes significantly to the global economy. This sector includes hotels, resorts, restaurants, travel agencies, and tour operators. Ensuring the quality, safety, and sustainability of services is essential for enhancing customer satisfaction and maintaining competitiveness. At QMet, we help hospitality and tourism organizations achieve and maintain compliance with industry-specific standards and frameworks, enhancing their operational excellence and guest experiences.
The hospitality and tourism sector is governed by various standards and frameworks designed to enhance quality, safety, and sustainability. Key standards and frameworks include:
Educational Organizations Management System. This standard provides a common management tool for organizations providing educational products and services capable of meeting learner and other beneficiary needs and expectations.
Environmental Management System. Enhances environmental performance and ensures compliance with environmental regulations.
Energy Management System. Helps organizations improve energy performance, reduce energy costs, and decrease environmental impact.
Occupational Health and Safety Management System. Provides a framework to improve employee and student safety, reduce risks, and create better, safer learning environments.
Sustainability Management System for Accommodation Establishments. Specifies requirements for sustainability management in accommodation establishments.
Accessible Tourism for All. Provides requirements and recommendations for accessible tourism services.
Hotels - Service Requirements. Specifies service requirements for hotels to ensure quality and consistency.
Provides global guidelines for sustainable and responsible tourism.
A set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of hospitality and tourism organizations.
Cybersecurity and Infrastructure Security Agency guidelines for securing hospitality and tourism infrastructure[1][2][3].
Provides guidelines for improving the cybersecurity of hospitality and tourism organizations.
At QMet, we offer a range of services to help hospitality and tourism organizations achieve compliance with relevant standards and frameworks. Our expertise includes:
Our consultancy services are designed to help you navigate the complexities of hospitality and tourism standards and frameworks. We provide:
Strategy Development
Implementation Support
We offer comprehensive training programs to ensure your team is well-versed in the latest standards and best practices. Our training services include:
Educating employees on the importance of quality, safety, and sustainability in hospitality and tourism.
Providing in-depth training on specific standards and frameworks, such as ISO 9001 and ISO 14001.
Preparing your team for certification exams to demonstrate their expertise in hospitality and tourism standards.
Our assessment and auditing services help you maintain compliance and identify areas for improvement. We offer:
Trust QMet to be your partner in achieving and maintaining compliance in the hospitality and tourism sector. Enhance your operational excellence, ensure quality and sustainability, and let QMet help you navigate the complexities of industry standards and frameworks.